Liability Insurance Injury Claims

Liability InsuranceFrom the 1st April 2013, new regulations came into effect that change the way employers and public liability insurance injury claims are dealt with. If your business faces a claim with a value up to £25,000, the process in which it is dealt with has changed.  So how does this impact on your business?  This is the new protocol: 1) All personal injury claims must be reported to your insurer by the claimants representatives via an electronic portal (already carried out for Road Traffic Act claims since April 2010) 2) Three stages to the process are applicable with strict timescales and fixed costs payable at certain stages. 3) Once an insurer is notified, they have 30 days to admit liability in respect of employers liability claims and 40 days for public  liability claims. 4) If contributory negligence is alleged, the case will fall outside the process and is expected to attract higher costs. 5) Under an employers liability claim the defendant has to provide details of earnings within 20 business days of the admission of liability.

As a policy holder, what am I expected to do?

Its advised to keep claims within this process so as to keep costs down.  To do this you will need to: – Notify anything you think will or may be a claim immediately.  If you are not sure, notify anyway (speak to your broker) – Obtain and gather as much information as you possibly can surrounding an accident or incident.  This is so an early decision can be made by your insurers and avoids the need for detailed investigations to be carried out by your insurers, incurring further costs. – Take an objective opinion of who is to blame and if there is only a small element contributory negligence, consider the cost benefits of an early admission to insurers against costs payable if the claims falls outside the process.

We are happy to discuss your liability queries with you – call us on 01707 883377 or email us on

  Image courtesy of Stuart Miles /

Tags: , , , ,

Trackback from your site.

Leave a comment

We are insurance specialists – Contact us today
01707 883 377 |

What our customers say...

  • I’d just like to convey my thanks for the excellent job, it is so refreshing to find a company that is genuinely passionate about its customers.

    John Grainge | Islington, London

  • Bromwall and especially David have been so helpful and supportive – always making the effort to contact me and ensure I was fully informed and, had completed all the necessary steps in the process.

    Paul Bridgewater | PB Systems, Leeds

  • I have yet to find another insurance broker, in my years dealing with the top names in the industry, who offers Bromwall’s personal service, professionalism & expertise. I would happily recommend Bromwall to everyone who has high net worth and complex business insurance requirements.

    Louise Daniels | Lion Enterprise, Manchester

  • For a variety of both motor and household briefs as well as for demanding professional activities, Bromwall Ltd have consistently delivered the most competitive quotations to us, along with a very personal and exacting service. We would not hesitate in fully recommending Bromwall for any matter relating to insurance.

    Dom Turner | Fizz IT, Norwich