It is not unusual to hear people saying they are annoyed at their insurance company not paying out for a claim but have you actually stopped to consider why this might be? To make a property insurance claim, the damage must have been caused by a peril. For example, a flood, storm damage, fire, etc. In addition to this, all policyholders have a duty of care. This means you must do everything you can to prevent a loss. This includes carrying out regular maintenance. Many reported claims are disputed as they are often due to wear and tear. Insurance does not pay for claims due to poor maintenance.If you fail to maintain a roof on a property and there is a storm which in turn causes water damage, the insurers will often send a loss adjuster to investigate. If they report the roof is in an appalling state and the real cause of the loss is failure to maintain (wear and tear) they will decline the claim. A recent report in the Insurance Times (October 2012) states that six in ten householders make the wrong assumptions about cover provided for storms. Axa are reported to turn away one in twenty claims due to the cause of the damage being lack of home maintenance. The same applies to commercial property.As a policy holder you must exercise your duty of care and ensure you property is maintained to a good standard.
If you wish to discuss this further or have any queries relating to wear and tear or problematic claims contact us on 01707 883377 or email us on firstname.lastname@example.org or visit our commercial Buildings Insurance page here.
I’d just like to convey my thanks for the excellent job, it is so refreshing to find a company that is genuinely passionate about its customers.
John Grainge | Islington, London
Bromwall and especially Amanda have been so helpful and supportive – always making the effort to contact me and ensure I was fully informed and, had completed all the necessary steps in the process.
Paul Bridgewater | PB Systems, Leeds
I have yet to find another insurance broker, in my years dealing with the top names in the industry, who offers Bromwall’s personal service, professionalism & expertise. I would happily recommend Bromwall to everyone who has high net worth and complex business insurance requirements.
Louise Daniels | Lion Enterprise, Manchester
For a variety of both motor and household briefs as well as for demanding professional activities, Bromwall Ltd have consistently delivered the most competitive quotations to us, along with a very personal and exacting service. We would not hesitate in fully recommending Bromwall for any matter relating to insurance.